Automate inquiry response, support CS in real time, and centralize knowledge in one platform for cross-functional execution.
Core Capabilities
Unify automation, CS consultation, and knowledge orchestration in one operating layer.
01
Run call center and EC FAQ workflows on one architecture to stabilize first-response speed and quality.
02
During live customer conversations, CS teams can validate answer drafts with evidence and similar cases instantly.
03
Centralize FAQs, playbooks, and response history so every team follows one answer standard.
FAQ
Yes. You can automate FAQs for products, shipping, returns, payments, and account topics with 24/7 responses. Complex cases can be escalated to human agents based on predefined conditions.
Yes. etla centralizes organizational knowledge and surfaces answer drafts with supporting evidence, so newly assigned members can respond using the same standards from day one.
In a standard setup, the timeline is approximately one month. The rollout is completed through phased steps: requirements definition, knowledge integration, operation rule setup, and validation.
You can define rules by department, channel, and inquiry type. Priority, escalation conditions, approval flows, and knowledge scopes can be managed independently while keeping company-wide governance.
Yes. Integration is available through APIs and webhooks. Inquiry data and response history can be connected across your existing CRM, help desk, and e-commerce stack without replacing current workflows.
Yes. Sales, back office, operations, and product teams can use the same platform. With role-based permissions and shared knowledge visibility, teams can align on one response standard across the company.
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